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RETURNS/REFUNDS

Please select your items carefully as we do not accept returns or refund if you change your mind or make an incorrect choice.

 

Please keep in mind that our products are handmade and minor imperfections may occur.  Our products are all delicately handmade with love and are not designed to be pulled, chewed, washed or used as a toy in any way.  We therefore do no not offer refunds or exchanges for products that are damaged by or have come apart as a result of being pulled, chewed, washed, used as a toy or handled in any way that the product has not been intended for.

 

However, if your item(s) arrive damaged, send us a photo of the damaged item and receipt or proof of purchase straight away to courtshandmadecreations@gmail.com.  Courtney’s Handmade Creations will respond to your email within 24 hours.

 

You, the purchaser, will be responsible for paying for your own shipping costs for returning your item.  Registered Post is recommended when returning items, as Courtney’s Handmade Creations will not be held responsible for lost items.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.